Support by email
For general questions, verification matters, deposits or withdrawals, email the address listed below. Use a descriptive subject, such as “Withdrawal awaiting review”, “2FA help” or “Charges”.
[email protected]Get in touch
Get in touch
Our support team is available for onboarding guidance and technical assistance.
When contacting us, have your account email, enquiry topic (such as registration, payments or technical support) and any relevant screenshots ready. Clear details can help us investigate more quickly.
Enquiries about active transactions or withdrawals awaiting completion are handled as a priority where feasible. To protect your account, we will never request your complete password or 2FA codes through an unsolicited email.
New to the platform? Set up access through the registration page in a few minutes, then come back with any questions once your account is open. You can also browse the FAQ for information on charges, security and available markets.
Typical reply time
An initial reply is normally sent within a few hours. Payment reviews and periods of heavier demand may require additional time; we will let you know when the status is updated.
Want to begin?
Set up an account in a few minutes without a phone call. Once registered, support can assist with the platform interface and your initial risk preferences.
Open your accountFrequently raised subjects
- Activating your account and confirming your email
- Deposits, available payment options and shown charges
- Withdrawals, including timings, statuses and checks
- Account security, 2FA, sessions and device permissions
- Working with charts, signals and automated tools
Support availability
Support is covered around the clock through the contact options shown here. During quieter periods, non-urgent messages will generally receive a reply within one working day.
Important: trading can result in the loss of capital. Support can explain how Procuritage operates, but cannot offer individual investment advice.